Privacy Policy
Effective Date: 18 October 2021
Introduction
RVR International Limited (“RVR Networks,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information obtained through our website (“Site”) and related services. By using our Site, you agree to the terms outlined in this policy.
Information We Collect
We collect the following types of information:
- Personal Data:
- Name
- Email address
- Phone number
- Billing information
- Any other information you voluntarily provide through forms or communication.
- Non-Personal Data:
- Browser type
- IP address
- Device type
- Usage data (e.g., pages visited, time spent on the Site).
- Sensitive Data (if applicable):
- Specific information required for regulated services or identification purposes
How We Collect Information
We collect information through the following methods:
- Direct Interactions: When you fill out forms, contact us, or register for services.
- Automated Technologies: Using cookies, web beacons, and analytics tools to gather data.
- Third-Party Sources: Information from social media platforms or partner organizations.
How We Use Collected Information
We use your information to:
- Provide and improve our services, such as high-speed internet and IPTV.
- Communicate updates, promotions, and service changes.
- Respond to customer service inquiries and provide support.
- Ensure network security and detect fraud.
- Comply with legal and regulatory requirements.
Sharing of Information
Your information may be shared as follows:
- Internally: Within RVR to enhance service delivery.
- With Third-Party Providers: For functions such as payment processing, marketing, or technical support.
- Legal Requirements: When required to comply with applicable laws or protect our rights.
We do not sell or rent personal information to third parties.
Data Storage and Security
We store data in encrypted databases and take appropriate measures to protect your information against unauthorized access, alteration, or disclosure. Data is retained only as long as necessary for the purposes outlined in this policy.
User Rights
You have the following rights regarding your information:
- Access and Update: Request access to or correction of your personal data.
- Deletion: Request deletion of your personal information.
- Opt-Out: Choose not to receive marketing communications.
- Data Portability: Request transfer of your data (if applicable).
To exercise these rights, contact us via email at cs@rvrnetworks.com or call 1-868-226-4787.
Cookies and Tracking Technologies
We use cookies to improve your experience on our Site. These may include:
- Necessary Cookies: Essential for site functionality.
- Analytics Cookies: To analyze site performance and usage.
- Advertising Cookies: For targeted marketing.
You can manage cookie preferences through your browser settings.
International Data Transfers
Information collected may be transferred and stored outside your country. We ensure compliance with data protection laws in the relevant jurisdictions.
Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect information from children. If we become aware of such data collection, we will take appropriate steps to delete it.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their policies independently.
Updates to the Privacy Policy
We may update this Privacy Policy periodically. Changes will be communicated through our Site or via email. Your continued use of the Site constitutes acceptance of these changes.
Contact Information
If you have questions or concerns about this Privacy Policy, you may contact us:
- Email: cs@rvrnetworks.com
- Mailing Address: LP# 932 High Street, Rio Claro, Trinidad & Tobago
- Telephone: 1-868-226-4787
Governing Laws and Dispute Resolution
This Privacy Policy is governed by the laws of Trinidad and Tobago. Any disputes arising from this policy will be resolved through arbitration or the courts of Trinidad and Tobago.